Frequently Asked Questions
Common Appliance Problems & Solutions
Understanding why an appliance is failing can help you decide on the next steps. Below are common problems we encounter, their likely causes, and potential solutions.
Refrigerator Repair
Problem: The refrigerator is not cooling properly.
Why it's a concern: A fridge that can't stay below 40°F (4°C) puts your food at risk of spoilage. This should be addressed immediately.
Common Causes: Dirty condenser coils, a faulty thermostat, low refrigerant, or control board failure.
Solution: While you can clean the coils, diagnosing thermostats, control boards, or refrigerant leaks is complex and best left to a technician.
Problem: The water dispenser is not working.
Common Causes: The most common culprits are a clogged water filter, a frozen water line, or a faulty water inlet valve.
Solution: First, replace the water filter. If that fails, try gently thawing the water line. If the problem persists, the inlet valve likely requires a professional.
Washing Machine Repair
Problem: The washer's front-load door is locked, and it won't drain or spin.
Why it's a concern: This leaves you with a machine full of water and trapped laundry. Washers will not spin if they cannot drain properly.
Common Cause: The most frequent cause is a clogged drain pump filter, usually blocked by small items left in pockets.
Solution: Many front-loaders have a small access door at the bottom. Place a pan and towels underneath before opening it to clear any debris. If the problem persists, the drain pump may have failed.
Dryer Repair
Problem: The dryer takes too long to dry or gets excessively hot.
Why it's a concern: This indicates poor airflow, which wastes energy and is a serious fire hazard.
Common Cause: The issue is almost always a buildup of flammable lint in the vent pipe running from the dryer to the outside of your home.
Solution: The entire dryer vent system must be thoroughly cleaned. A professional service ensures the entire line is clear, eliminating a major fire risk.
Oven, Stove, & Range Repair
Problem: My oven, stove, or range is malfunctioning.
Why it's a concern: These are complex appliances with high-power electrical systems and sometimes natural gas. DIY repairs are extremely dangerous.
Solution: For issues like a burner not heating, inaccurate temperature, or an unresponsive control panel, do not attempt to fix it yourself. Contact a qualified technician immediately.
About Our Company & Services
Q: Where is Quality Home Repair Services located?
A: We operate from our corporate office on Florida's Treasure Coast, with a strong presence in Fort Pierce, Port St. Lucie, and surrounding areas. Our mobile service covers the Treasure Coast and the entire East Coast of Florida.
Q: Do you repair all appliance brands and models?
A: Yes. We repair all brands and models, including premium brands like Sub-Zero, Wolf, and Miele, and household favorites like Whirlpool, GE, LG, and Samsung.
Q: What services do you provide?
A: We offer Appliance Repairs, Preventative Maintenance, Deep Cleaning Services, and Outdoor Kitchen Design & Installation.
Q: What services are exclusive to Maintenance Plan members?
A: Our Kitchen & Laundry and Proactive Care members enjoy perks like appliance installation, dryer vent cleaning, handyman services, seasonal property checks, and more.
Fees, Payments & Policies
Q: How much is your diagnostic fee?
A: $125 per appliance.
Q: Is the diagnostic fee credited towards the repair?
A: Yes, the $125 fee is credited back if you approve the repair estimate. The fee is not credited toward maintenance or cleaning services.
Q: What forms of payment do you accept?
A: We accept Credit/Debit Cards (Visa, MasterCard, AmEx, Discover), Checks, Zelle, and Cryptocurrency (Bitcoin, Solana, USDC, USDT).
Q: When is payment due?
A: Payment is due after the diagnostic is complete and before any repairs begin.
Q: What is your cancellation policy?
A: A service charge may be applied for cancellations with less than 24-hour notice.
Maintenance Plans
Q: Do my appliances need to be working to sign up for a maintenance plan?
A: Yes. Maintenance visits are for appliances that are in working order. If an appliance is not working, the visit will be converted to a diagnostic service call for a $125 fee.
| Plan | Appliances | Visits | Diagnostic Fee | Discounts | Service Area |
|---|---|---|---|---|---|
| 1-Unit Plan | 1 | 1 per year | $125 | None | Treasure Coast |
| 2-Unit Plan | 2 | 2 per year | $125 | None | Treasure Coast |
| 3-Unit Plan | 3 | 2 per year | $125 | None | Treasure Coast |
| Kitchen & Laundry | Up to 5 | 3 per year | $0 (during scheduled visits) | 10% Off | Miami to Jacksonville |
| Proactive Care | Up to 8 | Unlimited | $0 Always | 10% Off | Miami to Jacksonville |
Warranty & Procedures
Q: How long is your warranty?
A: We provide a 2-year warranty on parts and labor for the specific components we replace.
Q: What is excluded from the warranty?
A: The warranty does not cover issues arising from misuse, neglect, pest damage, power surges, floods, customer-supplied parts, or unrelated manufacturer defects.
Q: Do you install parts that I supply?
A: No. To ensure quality and warranty coverage, our technicians only install parts that we source directly.
Scheduling & Contact
Q: How do I schedule service?
A: You can call or text us at 772-924-7692, email Info@QualityPropertyRepairs.com, or book online through our website.
Q: What are your service hours?
A: Our standard hours are Monday-Saturday, 8 AM to 6 PM. Emergency service is also available at an additional cost.